Cancellation, Returns & Refunds Policy

Our desire at Country Canvas Studio is that you are fully satisfied with your purchase. We will make every reasonable attempt to reach a satisfactory resolution to disputes. Please contact us if you are not completely satisfied with your purchase so that we can work together to rectify the situation.

In a perfect world there would be no need to spell out expectations. Everyone would be good to one another and no one would take advantage of any other. Unfortunately, our world is not perfect so the need for expectations to be clearly defined exists. Therefore, even though our desire is complete satisfaction we must have a guide to follow regarding returns. Please read the following Cancellation, Returns and Refunds Policy.

October 15, 2021

This document contains the policies of Country Canvas Studio(CCS) regarding cancellations, returns and refunds for items purchased on the Country Canvas Studio website: www.countrycanvasstudio.com

Refunds:

Refunds will be issued with 7(seven) to 10(ten) business days after an agreed upon Return is received. Refunds will be issued in the same method of payment as the original purchase. 

Cancellation:

If you wish to cancel an order you must do so within 24 hours from the purchase/order date. In the case of Commissioned pieces the agreed upon contract takes precedence over this policy. Please refer to your signed Commission Contract for further details.

Returns:

The Return of artwork or prints sold on www.countrycanvasstudio.com must be received within 30(thirty) days after shipment arrives at shipment destination. Buyer must notify CCS of the desire to return the item within 30(thirty) days of receipt of shipment. Once CCS has been notified of the buyers desire to return the artwork/print (item purchased) and CCS has agreed to accept the return then the buyer must at buyers expense ship and return the artwork/print (item purchased) in pristine undamaged condition in original packaging within 5(five) business days of notification to return acceptance. Buyer must provide CCS with a tracking number for the returned shipment. Buyer does not have permission to copy, disseminate, or otherwise secure images or copies of artwork/print(item purchased) for personal retention , personal or professional use or resale purposes. Once the artwork/print(item purchased) is received by CCS and the artwork/print(item purchased) is deemed to be in pristine undamaged condition in original packaging a refund will be issued within 7(seven) to 10(ten) business days. Refunds will be issued in the same method of payment as the original purchase. If it is determined that the artwork/print(item purchased) was misrepresented on www.countrycanvasstudio.com website CCS will provide a refund for the artwork/print(item purchased) along with reasonable shipping expenses. 

Returns of commissioned artwork will be clearly detailed and defined within the Commission Contract. All contractual obligations and expectations between CCS and the Buyer must be agreed upon before entering into an agreement for commissioned artwork. Please refer to the signed commission contract for further details.

Damaged During Shipping Returns

If buyer receives artwork/print (item purchased) that has been damaged during shipping the buyer must notify CCS immediately. Buyer must provide photographs of the damage and any information pertinent to the damaged item. Buyer must photographs and pertinent information immediately to CCS email at: s.bramlett@countrycanvasstudio.com. Postal insurance will be provided for all items shipped. If damage occurs during shipping the buyer may opt for either a full refund OR may choose a replacement item of equal or lesser value once all information is provided to CCS to confirm and provide proof of shipping damage.

Exchanges 

Exchanges will be considered on a case by case basis. 

Please contact us at s.bramlett@countrycanvasstudio.com if you have additional questions or concerns.